![]() If you’re in the middle or are generally looking to make your resume feel more modern and personal, go for the combination or hybrid resume format. Ultimately, the idea is to show you’re the perfect fit without putting too much emphasis on your work experience (or lack thereof). Functional skills-based resumes focus on your personality, the skills you have, your interests, and your education. It’s great for recent graduates or people with large career gaps. When working with less experienced applicants, we suggest the functional skills-based resume format. It’s great for applicants with lots of experience, no career gaps, and little desire for creativity. The reverse-chronological resume format is just that – all your relevant jobs in reverse-chronological order. In general, there are three basic resume formats we advise you to stick with:Ĭhoosing between them is easy when you’re aware of your applicant profile – it depends on your years of experience, the position you’re applying for, and whether you’re looking for an industry change or not. docx resume? A resume with a poorly chosen format. Ability to become proficient with applicable Retail Finance systems in order to effectively lead teamsĬreativity and high energy level.What’s worse than a. High integrity & ability to handle confidential information Proven track record of using sound judgment in decision making & problem solvingĪbility to work with multiple levels of management internally and with customers (or clients) Proven ability to lead and manage multiple projects through to completion with minimal supervisionĭemonstrated ability to handle multiple priorities Should have last year EMS rating of SC and aboveįair understanding of call center metrics like VOC, FCR,CCT, Quality etcĭemonstrated effective leadership skills & experience leading teams of 15+ personnelĮxcellent organization, prioritization, time management skills Should not be on active Formal Corrective and above / Performance improvement plan ![]() Should have basic knowledge of workstation, FDR and RF business client groupsĪbility to work with people and in teams from various functions / department in night shifts with rotational scheduled offsĪbility to work with multiple levels of management internally and with customers or clients Should be flexible to work in rotational shifts i.e. Superior English language oral and written communication skillsĭemonstrated proficiency in word, excel and Power pointĮxposure in out souring call center work environment with fair understanding of Call Center Management Superior listening and interpersonal skills Should have analytical and reasoning skills Should have spent minimum 24 months in GE and 12 months in the current processĮducation qualification should be 10+2 or graduation in any discipline Uses judgment based on practice and precedence Occasionally take escalated calls from customers (or Clients) to ensure prompt and accurate resolution of issues Proactively identify and implement strategies to improve call quality, productivity and profitabilityĬoordinate multiple priorities & demonstrate ability to follow through on projects to completionĬultivate environment of trust, teamwork, self-confidence & ownershipĭevelop & implement programs to motivate employees & stimulate high sense of business ownership & urgencyĮnsure compliance with operational instructions as well as state & federal regulationsĭaily testing of systems performance and quality assurance Provide leadership, communication, coaching, development to team of 15-25 nonexempt customer service representatives handling incoming calls from Retail Finance customers (or Clients), including corrective action when necessaryĮnsure high level of customer (or Client) satisfaction & quality
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